Chance to decide who gives best service

By John Turner john.turner@iomtoday.co.im twitter:@iomnewspapers in Local People

Customers who use businesses around the capital have until next Friday to vote for the one the feel offers them the best customer service.

The new campaign to find the person who provides the best service has been launched by Douglas Town Centre Management.

The result is a shortlist of eight candidates who go the extra mile for their clients.

But the final vote is now down to members of the public who actually use the businesses in question.

As part of the contest, each of the candidates has explained their interpretation of customer service.

David Castro of Boots the chemist said: ’Always smile, leave an impression and 100 per cent customer service.’

Ben Holt of Manx Telecom added that customer service can often redress the balance for a customer if a particular service cannot be provided.

’It means people can leave feeling great because they had good service and will go back again in the future. It’s also about going the extra mile and giving the customer that little extra and going above what I’m expected to do,’ he said.

Meanwhile, Amoure Ferreira, of Marks and Spencer tries to make ’every moment special’ for her customers, while Caroline Skillicorn, of Argento likes customers to benefit fully from her knowledge of the products and brands they sell.

To Stephanie Cain of The Caff it’s all about having a great work ethic and ’a willingness to do what needs to be done to exceed customer expectations’.

Csaba Bartha of The Eatery added: ’All of the customers are partners in my mission to make them happy.’

Kerri O’Reilly of Barbary Coast said it was about making customers feel welcome and valued and Fazz Williams of Mountain Warehouse said it meant showing good manners and treating people as you would like to be treated.

Douglas town centre manager Oliver Cheshire said customer service was an integral part of providing a high quality Douglas shopping experience.

’We believe it to be equally important as investing in town centre regeneration if we are to create a thriving and dynamic environment that will attract shoppers to Douglas and encourage them to linger longer.

’These eight people have a keen understanding of what matters to the people they serve. They’re great ambassadors for excellence in customer service and are making a very real contribution to delivering for Douglas,’ he said.

Who wins is now down to the public. Anyone can vote by visiting Douglas Town Centre Management on the social media site Facebook and ’liking’ their preferred candidate’s photograph.

The picture with the most ’likes’ when the competition closes on Monday February 20 at 10am will become ’Douglas Customer Service Champion 2017’, winning a trophy and two tickets to the Young Farmers’ concert in March.

The competition closes Monday February 20 at 10am. Votes cast later will not be counted

Add Comment
Add Comment

1 Comments

Comments are not moderated

emma cooper · 108 days ago · Report

David castro... One in a million ??

Add Your Comment

You don't need an account to leave a comment

By posting your comment you agree to our T & C